Delivery is currently only limited to addresses within the Republic of South Africa. Packages may also be collected in person or via courier from the Optimi warehouse in Midrand, Gauteng. *Delivery is subject to stock availability.
1.1. Delivery in South Africa
Products are delivered by a third-party courier. The delivery fee is as quoted in writing. Your order will be processed once payment is received. We refer to this as the order date. Packages are generally delivered within 7 to 10 working days from this date. You will be notified via email and SMS once your package is shipped from the Optimi Warehouse. You will be able to track your package through the tracking code sent to you.
Please note we cannot guarantee a specific time of delivery, as such it is your responsibility to make sure that there will be someone at the given address to receive and sign for the Product.
Upon delivery, the person accepting the parcel will be asked for the tracking code sent to you and their details, the person needs to give the correct information in order to be handed the parcel.
Packages may be collected in person/via courier from the Optimi Warehouse in Midrand, Gauteng. Your order will be processed once payment is received. We refer to this as the order date. Packages are generally ready for collection within 3 to 5 working days from this date. You will be notified via email and SMS once your package is ready for collection. Packages may not be collected before you have been notified that it is ready for collection.
2. Changing the delivery address
The delivery address cannot be changed once the payment has been received.
3. Items not in stock
Our aim is to provide all the items ordered simultaneously. Unfortunately, stockouts may occasionally occur. In the event that certain items are not in stock, your package will be held back until the stock is received. Your full package will, however, never be held back for more than seven (7) working days. Your order will, therefore, be partially processed and dispatched as more than one parcel. The items not included in your package will show as ‘back order’ items on the delivery note. The lead time for the missing items will depend on the supplier’s schedule. Please note, this is conditional to stock availability
4. Items missing from an order
It is your responsibility to check carefully that all items (as per the delivery note) have been delivered to you. Should you notice that an item has not been delivered, please notify us within seven (7) days by sending an email to firstname.lastname@example.org, clearly stating the order number and the missing item codes as per the delivery note. One of our consultants will contact you.
5. Damaged items
It is your responsibility to check carefully that all the items you receive are in good order. Should you notice that an item has been damaged, please notify us within seven (7) days by sending an email to email@example.com, clearly stating the order number. Please send photographs as proof of the damage when submitting your complaint. One of our consultants will contact you.
6. Warehouse annual closure
Please note that the warehouse closes during December. Stock delivery will resume in January.